Frequently Asked Questions

  1. Why did I get the Notice?
  2. What is the name of the case, and where is it filed?
  3. What is this case about?
  4. What does Ticketmaster say about the case?
  5. Who is included in this class action?
  6. What benefits am I entitled to under the Settlement?
  7. What happens if not many Class Members use the Discount Codes?
  8. What if I lose my Discount Codes or Ticketmaster login name and/or password?
  9. What if I think I did not get all the Discount Codes that I should have?
  10. Are there any other benefits under the Settlement?
  11. Who pays for the attorneys’ fees and other costs associated with the case?
  12. Do the people who brought this case get anything extra?
  13. What am I giving up under the Settlement?
  14. How do I get more information about this settlement?
  15. When did the Court decide to approve the Settlement?
  16. What if I want to object to or exclude myself from the Settlement?
  17. What are the terms and conditions of receiving and using the two types of Discount Codes?
  18. What are the terms and conditions of using the Ticket Codes?
  19. How do I find out when new events for which Ticket Codes may be used are available?
  20. What are the current events for which Ticket Codes may be used?



1. Why did I get the Notice?

If you received a Notice by email, it is because Ticketmaster’s records reflect that you are a Class Member in the Schlesinger v. Ticketmaster Class Action Settlement. The settlement has been finally approved and all appeals have been resolved. The purpose of the Notice is to inform you of the benefits available to you under the Settlement. To the extent you are eligible to receive them, your Discount, UPS Discount, and Ticket Codes will be placed in your Ticketmaster.com account and will be available for your use starting on or around June 18, 2016. For more information about each of the three different types of Codes you may have received under the Settlement, please refer to FAQs 17-20 below.

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2. What is the name of the case, and where is it filed?

The case is Schlesinger, et. al. v. Ticketmaster, Case No. BC304565. It was filed in the Superior Court of the State of California – Los Angeles, Central Civil West – Department 310.

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3. What is this case about?

Plaintiffs claim that some of Ticketmaster’s fees are deceptive and misleading. They claim that Ticketmaster’s description of its fees is deceptive and suggests that the fee for UPS delivery of tickets is a pass-through of the amount that UPS charged Ticketmaster for that delivery. Plaintiffs also claim that Ticketmaster's description of its fees caused customers to believe its Order Processing Fee ("OPF") was based on or related to Ticketmaster’s costs in processing orders, but was not based on those costs and was actually a profit generator which Ticketmaster required customers to pay.

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4. What does Ticketmaster say about the case?

Ticketmaster denied all of Plaintiffs’ claims and has defended this litigation for more than ten years. In addition to denying the merits of Plaintiffs’ claims, Ticketmaster opposed Plaintiffs’ request that the Court certify this case as a class action.

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5. Who is included in this class action?

The Class includes all consumers who (1) purchased tickets on Ticketmaster’s website ("Website") from October 21, 1999 through February 27, 2013; (2) paid money to Ticketmaster for an OPF that was not fully refunded; (3) did not and do not opt out of the Class; and (4) were residents of one of the fifty United States at the time of their purchase, including persons who placed, and then cancelled, a ticket order without obtaining a full refund of the OPF. If you also purchased UPS delivery for your tickets, then you are also a member of the “UPS Subclass.”

Certain people are excluded from the Class. They are (a) Ticketmaster, (b) any entities in which Ticketmaster has a controlling interest or which have a controlling interest in Ticketmaster, (c) the officers, directors, employees, affiliates, and attorneys of Ticketmaster, or (d) any employee or officer of the Court or their immediate family members.

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6. What benefits am I entitled to under the Settlement?

To the extent you are eligible to receive them, Discount Codes, UPS Discount Codes, and Ticket Codes will be placed in your Ticketmaster.com account and will be available for your use starting on or around June 18, 2016. For more information about each of the three different types of Codes you may receive under the Settlement, please refer to FAQs 17-20 below.

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7. What happens if not many Class Members use the Discount Codes?

Under the Settlement, Ticketmaster will issue approximately $386 million in Discount Codes, including the UPS Discount Codes, which are good for four years. If the Class Members do not use at least $42 million worth of codes, Ticketmaster has agreed to make free tickets for certain events available to Class Members on a first come, first served basis. Ticketmaster will make enough of the free tickets available to make up for the difference between the amount of Discount Codes that are redeemed and $42 million. You will not have to wait four years to determine if any free tickets will be issued. Beginning a year after the Discount Codes are first issued, the parties will evaluate their redemption rates, and if less than $10.5 million a year in Discount Codes have been redeemed, Ticketmaster will make free tickets available.

If less than $10.5 million in Discount Codes are redeemed per year, Ticketmaster will make a sufficient number of tickets available to be claimed via the Ticket Codes to equal or exceed the value of the shortfall in the redemption of the Discount Codes, subject to certain limitations set forth in the Settlement Agreement. For further information on the process for getting free tickets, please refer to FAQs 17-20 below.

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8. What if I lose my Discount Codes or my Ticketmaster login name and/or password?

All of the Discount Codes will be accessible to you on your “my account” webpage on Ticketmaster’s website. The Codes are associated with your email address on file. If you have lost or misplaced your Ticketmaster login name and/or password, please use the “Forgot password?” link to reset your password from https://www.ticketmaster.com/member/.

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9. What if I think I did not get all the Discount Codes, UPS Discount Codes and/or Ticket Codes that I should have?

If, after accessing your Ticketmaster.com account and reviewing the number of Codes you received, you believe you may not have received all of the Codes you are entitled to receive, you may inform the Claims Administrator of the discrepancy using the form located here. Please note the dispute form will not be available on this Website until the Codes have been made available.

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10. Are there any other benefits under the Settlement?

Yes, there are several additional benefits.

(a) Ticketmaster will pay $3 million to the University of California, Irvine School of Law to be used for the benefit of consumers like yourself. In addition to the benefits set forth above, Ticketmaster will also make a $3 million cy pres cash payment to the University of California, Irvine School of Law’s Consumer Law Clinic. The money will establish the Consumer Law Clinic as a permanent clinic, and it will be used to: (i) provide direct legal representations for clients with consumer law claims, (ii) advocate for consumers through policy work, and (iii) provide free educational tools (including online tutorials) to help consumers understand their rights, responsibilities, and remedies for online purchases.

(b) Changes to Ticketmaster’s Website. Ticketmaster has changed its website and FAQs to add disclosures clarifying that Ticketmaster’s OPF may include a profit and is not limited to its order processing costs, and that its Delivery Price for expedited delivery via UPS may include a profit to Ticketmaster and is not the same as what UPS charges Ticketmaster. Although the specific language may be modified in Ticketmaster’s discretion, the same basic message must continue to be conveyed with respect to any ticket sales for which Ticketmaster charges a separate OPF and/or Delivery Price.

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11. Who pays for the attorneys’ fees and other costs associated with the case?

Under the Settlement, Ticketmaster will pay all of the attorneys’ fees and out-of-pocket expenses for the attorneys that have been certified to represent the Class and for the costs of administering the Settlement. You will not be required to pay any attorneys’ fees or costs from your share of the Settlement.

Lead Class Counsel will file with the Court an application (the “Fee Motion asking for an award of up to $14,960,000 in attorneys’ fees, which, if awarded by the Court, would represent a “multiplier” of less than 1.9 times Lead Class Counsel’s “lodestar” (the amount of time the lawyers for the Class have spent working on this case over the past ten years, multiplied by their hourly rates) as of March 31, 2012). Lead Class Counsel will also seek to recover the costs and expenses they have spent pursuing this case, not to exceed $1.5 million.

The Court will decide the amount of any fees and expenses to be paid to Lead Class Counsel. Ticketmaster will pay attorneys’ fees, costs, and expenses to Lead Class Counsel in the amounts determined by the Court, provided such amounts do not exceed the aforementioned limitations. These amounts are in addition to any other recoveries provided for in the Settlement. They do not come out of, and will not affect, the recoveries available to you and other Class Members. If the Court awards less than $14,960,000 in attorneys’ fees and/or $1.5 million in costs and expenses, you and the other members of the Class will not receive or have any claim to the money representing the difference between the agreed-upon limits and the amounts awarded.

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12. Do the people who brought this case get anything extra?

Plaintiffs will ask the Court to make Incentive Awards not to exceed a total of $40,000 for the Individual Plaintiffs who have pursued the case for the Class. The Court will decide what amounts, if any, to award to each Plaintiff. Ticketmaster has agreed to pay any Incentive Awards approved by the Court up to a total limit of $40,000. This amount is in addition to any other recoveries provided for in the Settlement. It does not come out of, and will not affect, the recoveries available to you or other Class Members. If the Court awards less than $40,000 in Incentive Awards, neither you nor other members of the Class will have any claim to the money representing the difference between the agreed-upon limits and the amounts awarded.

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13. What am I giving up under the Settlement?

You are releasing certain claims that you may have against Ticketmaster. The complete Release is contained in the Settlement Agreement. In summary, you are deemed to have fully and finally released and discharged Ticketmaster and its related entities from any and all claims relating in any manner to the allegations made in connection with the claims alleged by Plaintiffs in this case. If you want more details about the scope of the release, you should read the Settlement Agreement which may be accessed here.

The Release also covers any and all claims for attorneys’ fees, costs or disbursements incurred by Lead Class Counsel or any other attorneys working with or under the direction of Lead Class Counsel for services rendered or value provided to the Class or the UPS Subclass. Nothing in the Release precludes any action to enforce the terms of the Settlement Agreement. Insofar as this Release extends to venues, the Released Claims shall not extend to any claims relating to the Face Value of Tickets (as defined in the Settlement Agreement). The Release also does not extend to any claims based on a breach of this Agreement.

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14. How do I get more information about this settlement?

This website has been set up to provide you with additional information regarding the lawsuit and Settlement and to allow you to update your email information. Copies of the following documents are available for download in .pdf format on the Court Documents page of this website: the Email Notice, the Settlement Agreement, the most recent version of the Complaint in this case, the Motion for Preliminary Approval of the Settlement filed by Plaintiffs’ attorneys, and the Court’s Order Granting Preliminary Approval. You may also make inquiries electronically to the Claims Administrator regarding this settlement and other important information relating to the Settlement by clicking here.

Additionally, any Class Member is free to inspect the court file, which is located at the Los Angeles County Superior Court, Department 310, 600 South Commonwealth Avenue, Los Angeles, California 90005.

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15. When did the Court decide to approve the Settlement?

The Court held a hearing to decide whether to approve the Settlement on January 13, 2015, at 10:00 a.m. in Department 310 of the Los Angeles Superior Court, located at 600 South Commonwealth Ave., Los Angeles, CA 92002. The Court entered a Final Approval Order on February 27, 2015 and a Final Judgment on May 7, 2015.

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16. What if I want to object to or exclude myself from the Settlement?

The deadline to object to or opt out of the Settlement occurred on September 15, 2014.

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17. What are the terms and conditions of receiving and using the two types of Discount Codes?

Each Class Member who made a purchase transaction on www.ticketmaster.com between October 21, 1999 and February 27, 2013 (the “Class Period”), should anticipate receiving at least one Discount Code in his or her Ticketmaster.com account on or around June 18, 2016. Individual Class Members will receive one Discount Code for each purchase transaction they made during the Class Period, up to a maximum of 17 Discount Codes. Each Discount Code may be applied for a $2.25 credit towards a future online ticket purchase of primary tickets (i.e. first sales of tickets and not resales on the secondary market) at www.ticketmaster.com. Please note the following regarding using any Discount Codes you are eligible to receive.

Each Class Member who made a purchase transaction on www.ticketmaster.com between October 21, 1999 and February 27, 2013, and arranged over the Ticketmaster.com website to have their tickets shipped via UPS, should anticipate receiving at least one UPS Discount Code in his or her Ticketmaster.com account on or around June 18, 2016. Individual UPS Subclass Members will receive one UPS Discount Code for each purchase transaction involving UPS during the Class Period, up to a maximum of 17 UPS Discount Codes. Each UPS Discount Code entitles you to a $5.00 credit on your next UPS charge incurred when ordering tickets at www.ticketmaster.com. Please note the following regarding using any UPS Discount Codes you are eligible to receive.

For any transactions where you elect to use Discount Codes, you will be asked to input the Discount Codes on the Billing Page during the checkout stage of your transaction. For ease of use, we recommend that you cut and paste the Discount Code(s) you intend to use in your browser or write them down as you start the purchase transaction so that they will be readily accessible to you at checkout.

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18. What are the terms and conditions of using the Ticket Codes?

Each Class Member who made a purchase transaction on www.ticketmaster.com between October 21, 1999 and February 27, 2013, should anticipate receiving, on or around June 18, 2016, at least one Ticket Code potentially redeemable for two tickets for concert events at Live Nation owned or operated venues, subject to availability and limitations (described generally below and in more detail in the Settlement Agreement and Release). Individual Class Members will receive one Ticket Code for each purchase transaction during the Class Period, up to a maximum of 17 Ticket Codes. Once available, you may redeem your Ticket Codes on eligible transactions at www.ticketmaster.com. A dedicated website located at http://concerts.livenation.com/microsite/settlement has been established so you can readily see events, once they are identified, where Ticket Codes may be used. Please note the following regarding using any Ticket Codes you are eligible to receive.

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19. How do I find out when new events for which Ticket Codes may be used are available?

To receive periodic notifications by email when new events for which Ticket Codes may be used are available, subscribe here: https://secure.gcginc.com/tkm/SubscriptionSignup.aspx. Please note that notifications regarding new events are not instantaneous. New events where Ticket Codes may be used will be added to the dedicated website frequently, but notification emails will be sent to subscribers only periodically. Ticket Code holders who are interested in attending popular events are encouraged to check the dedicated website frequently for new event listings.

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20. What are the current events for which Ticket Codes may be used?

A current list of events at which Ticket Codes potentially may be used (if “free tickets” have not already been claimed by others) is available at http://concerts.livenation.com/microsite/settlement. This list is constantly being updated, so if you are a Ticket Code holder who is interested in attending a popular event, you are encouraged to check the website frequently. Please note that a limited number of “free tickets” will be made available for each event where Ticket Codes can be used. If demand is high for a particular event, tickets may be in short supply and are not guaranteed. Once the “free tickets” made available for a specific event have been claimed, you will not be able to use your Ticket Codes to acquire “free tickets” for that event. If you are interested in an event and would like to use any of the Ticket Codes you received, log on to www.ticketmaster.com using your Ticketmaster username and password, or visit Ticketmaster’s mobile website, which can be accessed by either typing in ticketmaster.com, m.ticketmaster.com or www1.ticketmaster.com on your mobile phone or tablet. Please note that Codes may not be redeemed over mobile apps, so you should use your desktop or laptop, or type in the website on your mobile device, if you want to use your Codes.

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