Important Update: The Final Approval Hearing scheduled for May 29, 2012 at 8:30 a.m. has been rescheduled for July 24, 2012, at 10.00 a.m. The rescheduled hearing will take place in Department 322 of the Superior Court of the State of California for the County of Los Angeles, Central Civil West Courthouse located at 600 South Commonwealth Ave., Los Angeles, CA 90005.


If you bought tickets on Ticketmaster’s website
between October 21, 1999 and October 19, 2011,
a proposed Class Action Settlement
may affect your rights.

Two Ticketmaster customers filed a class action lawsuit claiming that Ticketmaster’s Order Processing Fees and UPS Expedited Delivery Prices of tickets are excessive and deceptive. Ticketmaster disputes each of Plaintiffs’ claims.

Who is a Class Member?

You are a Class Member if you purchased tickets on the Ticketmaster website between October 21, 1999 and October 19, 2011 (the “Class Period”) and you paid money to Ticketmaster for an Order Processing Fee (“OPF”) that has not been refunded. You must also have been a resident of the United States at the time of your purchase, and not have opted out of this Class previously. Additionally, you are also a “UPS Subclass Member” if you paid a UPS Delivery Price in connection with your purchase of tickets over the Website.

What do I need to do?

If the Settlement is approved by the Court and you have not opted out of the Class, you will automatically receive Ticketmaster Credits. You will receive, via email, at the address associated with your Ticketmaster account, discount codes (“Codes”) which can be used for future purchases for U.S. events from Ticketmaster’s website. For each transaction (up to a maximum of 17 transactions) that you made during the Class Period, you will receive one code, via email, for a $1.50 discount off future transactions. Certain details apply which are described in the Notice which is posted on this website.

If you are also a member of the UPS Subclass, you will be entitled to additional discounts off future delivery fees. Specifically, for each transaction (up to a maximum of 17 transactions) made using UPS delivery, you will receive one UPS code via email, for a $5.00 discount off future expedited delivery fees. Certain details apply which are described in the Notice.

Can I object to the Settlement?

To object to the Settlement, you must have filed a written statement with the Court, and provided a copy to Lead Class Counsel and Ticketmaster’s Counsel by February 16, 2012.

If you received email notice between May 7, 2012 and May 11, 2012, you must have filed a written objection by June 11, 2012.

Can I Opt Out of the Settlement?

If you opted out, you will not receive any benefits under this Settlement. If you did not opt out and the Court approves the Settlement, you will be bound by its terms and will release your claims against Ticketmaster. The Opt Out deadline was 5:00 p.m. Pacific Time on February 16, 2012. If you did not wish to participate in the Settlement, you must have submitted a written request to opt out that included your name and email address.

If you received email notice between May 7, 2012 and May 11, 2012, you must have opted out by June 11, 2012.

What if I do nothing?

If you did not request to opt out of the Settlement before February 16, 2012, you will be considered a participant in the proposed Settlement. You will be bound by the terms of the Settlement and lose, or release, your right to sue regarding the settled claims. Details about the complete release are contained in the Settlement Agreement, available on this website.

If you received email notice between May 7, 2012 and May 11, 2012, and you do not submit an objection or opt-out request by June 11, 2012, you will be considered a participant in the proposed Settlement, you will be bound by the terms of the Settlement, and you will lose, or release, your right to sue regarding the settled claims.

Who represents the Classes?

The Court has appointed Steven P. Blonder of Much Shelist Denenberg Ament & Rubenstein, P.C., 191 N. Wacker Drive, Suite 1800, Chicago, IL 60606-1615 and Robert J. Stein III and William M. Hensley of AlvaradoSmith, 1 MacArthur Place, Suite 200, Santa Ana, CA 92707 (collectively, “Lead Class Counsel”) to serve as class counsel. Counsel has asked the Court for an award of up to $16,190,605.76 in attorneys’ fees and costs and expenses they have incurred. Lead Class Counsel has also asked the Court to award an incentive award not to exceed $20,000 each for the two named Plaintiffs who brought this case. The money for the attorneys’ fees and expenses and the incentive awards will not be paid by the Class Members or from the benefits provided to Class Members. Further information will be available on this website.

Final Approval Hearing

The Court will decide whether to approve the Settlement at a Final Approval Hearing on July 24, 2012 at 10:00 a.m. in Department 322 of the Superior Court of the State of California for the County of Los Angeles, Central Civil West Courthouse located at 600 South Commonwealth Ave., Los Angeles, CA 90005. As a Class Member, you or your lawyer can appear before the Court and object to the proposed Settlement. If you choose to appear through an attorney, you have to pay that attorney.