Important Update: You may have recently received Ticket Codes in your account. A current list of events for which Ticket Codes potentially may be used is posted at

If you bought tickets from between October 21, 1999 and February 27, 2013, you may be entitled to benefits from a Class Action Settlement.

Five Ticketmaster customers filed a class action lawsuit claiming that Ticketmaster’s Order Processing Fees and UPS Expedited Delivery Prices of tickets are excessive and deceptive. Ticketmaster disputes each of Plaintiffs’ claims.

Who is a Class Member?

You are a Class Member if you purchased tickets on Ticketmaster’s website ("Website") from October 21, 1999 through February 27, 2013 (“Class Period”), and you paid money to Ticketmaster for an Order Processing Fee (“OPF”) that was not fully refunded. You must also have been a resident of the United States at the time of your purchase and not have opted out of this Class previously. Additionally, you are also a “UPS Subclass Member” if you purchased UPS delivery in connection with your purchase of tickets over the Website.

What are the benefits of the Settlement?

Under the Settlement, Ticketmaster will issue approximately $386 million in Discount Codes to Class Members, which will be good for four years and will allow Class Members to receive discounts for future ticket purchases and/or receive additional discounts on future UPS ticket deliveries. If Class Members do not use at least $42 million worth of codes, Ticketmaster has agreed to make tickets for certain events available to Class Members on a first come, first served basis. Ticketmaster will make enough of the tickets available to make up for the difference between the amount of discounts that are redeemed and $42 million. You will not have to wait four years to determine if any tickets will be issued. Beginning a year after the Discount Codes are first issued, the parties will evaluate their redemption rates, and if less than $10.5 million a year in discounts have been redeemed, Ticketmaster will make tickets available. For more information regarding the Codes and several other benefits that are part of the Settlement, please review FAQs 2, 3, 5, and 7.

Who represents the Class?

The Class Members are represented by Lead Class Counsel, who have been litigating the case on behalf of the Class since it was filed in 2003. The Court has evaluated the qualifications and efficacy of these attorneys and certified them to represent the class. They are:

Robert J. Stein III, Esq.
1 MacArthur Place, Suite 200
Santa Ana, CA 92707
Tel: (714) 852-6837
Fax: (714) 852-6899
Steven P. Blonder, Esq.
191 North Wacker Dr., Suite 1800
Chicago, IL 60606
Tel: (312) 521-2402
Fax: (312) 521-2100